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Winter Membership Drive - Shift Coordinator
Train volunteers how to take phone pledges using a computer software program. Supervise phone bank, answer membership questions and address any issues as they arise.
Shift Coordinator Job Duties
- Welcome volunteers.
- Review thank you gifts, addressing standards and other topics specific to your shift.
- Assist volunteers with completing a test pledge using the computer software program.
- Answer questions in a timely manner.
- Keep an engaged and watchful eye on the phone bank.
- Be receptive to volunteers’ needs.
- Make sure volunteers are at their assigned stations before the phone break begins.
- Work with Volunteer Supervisor to correct data entry mistakes.
- Promptly report unresolved issues/problems to on-site staff.
- Provide timely feedback to Volunteer Manager on volunteers’ performance.
Shift Coordinator Job Skills and Requirements
- Exhibit interpersonal warmth in working with volunteers.
- Demonstrated leadership ability.
- Strong communication skills.
- High customer service orientation.
- Flexibility to deal with volunteers across a range of skill levels.
- Maintain calm under pressure.
- Ability to make good decisions in the moment.
- Alert to the needs of others.
- Maintains productive/helpful demeanor.
- Willingness to learn computer systems and adapt to new ones.
- Able to define alternative courses of action or trouble-shoot problems.
- Must be able to circulate among volunteers to respond to questions or issues.
- Aural acuity to hear and address questions in an environment that has noise/distractions.
- General understanding of the PBS Wisconsin membership program.
- Completion of 20 hours of service at the phone bank and new shift coordinator training program.
- Successful completion of a background check.
- Volunteers must be at least 18 years of age.