Volunteering for Phone Bank at Winter Membership Drive

November 26 - December 15, 2019 | PBS Wisconsin

Each membership drive is an important fundraising event for PBS Wisconsin. During select times of the year, PBS Wisconsin airs special programming designed to raise funds for the station. Volunteers answer calls and assist viewers with setting up their pledge and selecting a thank you gift. 

About Phone Bank

Talk on the phone/headset with viewers interested in making a contribution to the station. Enter pledge information into a computer software program.

Phone Bank Job Duties

  • Answer calls from PBS Wisconsin viewers.
  • Accurately input pledge information into a computer software program.
  • Provide callers with general membership and program information.
  • Be at your phone station and ready to take calls at the time indicated by your supervisor.
  • Direct questions to your supervisor as needed.

Phone Bank Job Skills and Requirements

  • Friendly and positive demeanor.
  • Strong communication and pronunciation skills.
  • Experience working with computers and general word processing programs.
  • Basic keyboarding proficiency.
  • Aural acuity to hear and speak with viewers in an environment that has noise/distractions.
  • Ability to complete routine pledge calls from start to finish.
  • Ability to discern when to ask the supervisor for help with a pledge call.
  • Successful completion of a background check.
  • Volunteers 16 and older may participate.

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