Phone Bank | Pre-Pledge Drive Training Volunteers

Volunteering for Phone Bank at Pre-Pledge Drive Training

August 01 - August 06, 2019 | Vilas Hall

WPT Volunteers are switching to a new software program to take pledges at Membership Drives starting in August 2019. Volunteers with experience on our previous system are invited to attend an hour-long training session before our next pledge drive.

Shift Coordinators and Shift Coordinator Assistants must attend a training session prior to volunteering in a leadership role in August.

Attending a training session is not required to volunteer on the phone bank, but it is encouraged! We will continue to hold a training session at the beginning of each shift during the drive—but if you want to familiarize yourself with the new program ahead of the drive, please register for a training session.

About Phone Bank

Talk on the phone/headset with viewers interested in making a contribution to the station. Enter pledge information into a computer software program.

Phone Bank Job Duties

Answer calls from PBS Wisconsin viewers.
Accurately input pledge information into a computer software program.
Provide callers with general membership and program information.
Be at your phone station and ready to take calls at the time indicated by your supervisor.
Direct questions to your supervisor as needed.

Phone Bank Job Skills and Requirements

Friendly and positive demeanor.
Strong communication and pronunciation skills.
Experience working with computers and general word processing programs.
Basic keyboarding proficiency.
Aural acuity to hear and speak with viewers in an environment that has noise/distractions.
Ability to complete routine pledge calls from start to finish.
Ability to discern when to ask the supervisor for help with a pledge call.
Successful completion of a background check.
Volunteers 16 and older may participate.