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Volunteering for Phone Bank at PBS Wisconsin Online Auction

November 01 - June 18, 2022 | Extension Building at UW-Madison

Volunteers make our Online Auction happen! Each spring, PBS Wisconsin hosts its annual auction fundraiser. More than 800 businesses donate thousands of items that are sold online to raise funding that supports PBS Wisconsin’s programming and activities.

About Phone Bank

Talk on the phone/headset with viewers interested in making a contribution to the station. Enter pledge information into a computer software program.

Phone Bank Job Duties

Answer calls from PBS Wisconsin viewers.
Accurately input pledge information into a computer software program.
Provide callers with general membership and program information.
Be at your phone station and ready to take calls at the time indicated by your supervisor.
Direct questions to your supervisor as needed.

Phone Bank Job Skills and Requirements

Friendly and positive demeanor.
Strong communication and pronunciation skills.
Experience working with computers and general word processing programs.
Basic keyboarding proficiency.
Aural acuity to hear and speak with viewers in an environment that has noise/distractions.
Ability to complete routine pledge calls from start to finish.
Ability to discern when to ask the supervisor for help with a pledge call.
Successful completion of a background check.
Volunteers 16 and older may participate.