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Volunteering for Shift Coordinator at Winter Membership Drive

November 26 - December 15, 2019 | PBS Wisconsin

Each membership drive is an important fundraising event for PBS Wisconsin. During select times of the year, PBS Wisconsin airs special programming designed to raise funds for the station. Volunteers answer calls and assist viewers with setting up their pledge and selecting a thank you gift. 

About Shift Coordinator

Train volunteers how to take phone pledges using a computer software program. Supervise phone bank, answer membership questions and address any issues as they arise.

Shift Coordinator Job Duties

  • Welcome volunteers.
  • Play training tape.
  • Review thank you gifts, addressing standards and other topics specific to your shift.
  • Assist volunteers with completing a test pledge using the computer software program.
  • Answer questions in a timely manner.
  • Keep an engaged and watchful eye on the phone bank.
  • Be receptive to volunteers’ needs.
  • Make sure volunteers are at their assigned stations before the phone break begins.
  • Work with DE Supervisor to correct data entry mistakes.
  • Promptly report unresolved issues/problems to on-site staff.
  • Provide timely feedback to Volunteer Manager on volunteers’ performance.

Shift Coordinator Job Skills and Requirements

  • Exhibit interpersonal warmth in working with volunteers.
  • Demonstrated leadership ability.
  • Strong communication skills.
  • High customer service orientation.
  • Flexibility to deal with volunteers across a range of skill levels.
  • Maintain calm under pressure.
  • Ability to make good decisions in the moment.
  • Alert to the needs of others.
  • Maintains productive/helpful demeanor.
  • Willingness to learn computer systems and adapt to new ones.
  • Able to define alternative courses of action or trouble-shoot problems.    
  • Must be able to circulate among volunteers to respond to questions or issues.
  • Aural acuity to hear and address questions in an environment that has noise/distractions.
  • General understanding of the PBS Wisconsin membership program.
  • Completion of 20 hours of service at the phone bank and new shift coordinator training program.
  • Successful completion of a background check.
  • Volunteers must be at least 18 years of age.

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